Thank you for considering my painting and experience. I strive to provide exceptional experiences and invest in various arrangements like wine supplier, venue reservations to make it happen.
Please be advised that I have a strict non-cancellation policy.
However, I understand that unforeseen situations may occur.
If you inform me at least 7 days days in advance, I can offer you a credit code. This code will allow you to reschedule your booking within the next 3 months, ensuring you can still enjoy my experience at a later date.
Please note that if a cancellation occurs one or two days in advance, or even on the same day of the session, I cannot provide any credit code for rescheduling. In such a case, the booking will be considered as final, and any payments made will be non-refundable.
I kindly request your understanding of this policy, as it helps that I maintain the quality of my services for all clients.
Maricela Del Rio
founder of Painting and wine experience Brussels
TEAM BUILDING and GROUPS
I appreciate your interest in my team building and group events, I am excited to be part of your plans! .
To provide the best experience for my clients, I allocate significant resources, including venue reservations and suppliers, well in advance.
Unfortunately, I cannot accept cancellations for these bookings as they incur non-refundable expenses.
I understand that unforeseen circumstances may arise, and I am happy to work with you on rescheduling or making the necessary adjustments whenever possible, though this may involve corresponding fees or charges depending the nature of the changes, venue etc... My priority is to ensure a successful and memorable event for your group.
Thank you for your understanding.
Maricela Del Rio
Founder of Painting and wine experience Brussels
Please be aware that when you purchase a plan , these plans are session-specific and non-accumulative. If you are unable to attend a session, the plan associated with this session will be forfeited and cannot be carried over to future sessions.
I appreciate your understanding.
Expired Gift Vouchers
Be sure to tell the person that you will offer the gift voucher that it has an expiration of 3 months.
I assure you that she/he will have a wonderful experience. The problem is that they forget to use it.
Please remember to book your session in a timely manner to ensure that your voucher remains valid. Ones the voucher expires, it cannot be extended, and I wouldn't want you to miss out.
However, if you find that your voucher has expired and you'd like to reactivate it, I offer a voucher activation option for a fee of 38 euros. This way, you can still enjoy the benefits of the voucher.
I would like to clarify that the expiration of the voucher is not a reflection of any intention on my part to profit from it ( as a client told me ones!) but rather a standard policy to ensure fairness to all my clients.
Please understand that the responsibility for redeeming the voucher within its validity period rests with the voucher holder. I encourage everyone to book the experience in a timely manner to fully enjoy the benefits of the voucher.
I believe in maintaining a positive and supportive relationship with all my clients and ensure you that I have no intention of inconveniencing you. If you have any concerns of questions don't hesitate to reach out, I'll be happy to assist you.